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Privacy Policy
Please read this privacy policy carefully while accessing or using the website/mobile application of Shipmaxx or any other platform/tool developed by Losung360 Pvt. Ltd. (‘Company’) or for availing of any Services provided by the Company. You agree to be bound by the terms described herein. By indicating Your acceptance of this privacy policy on our application/website, You hereby consent to the collection, processing, usage, transfer of your personal information (including sensitive personal information) in accordance with this privacy policy.
Introduction and Consent
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Losung360 Pvt. Ltd., operating under the brand seller requires users to agree to the Privacy Policy when accessing or using its platforms or services.
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This privacy policy (“Privacy Policy”) applies to the use or access of the domain name/website https://www.shipmaxx.in/, ShipMaxx’s mobile application and any of the platform/tool developed by Shipmaxx from time to time. The Privacy Policy constitutes an integral part of the agreements / terms and conditions of use between Shipmaxx and its merchants and users/customers. The website, mobile application and platforms/tools (both online and offline) developed by ShipMaxx are individually referred to as the “Platform”.
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By using ShipMaxx platforms, users consent to the collection, processing, usage, and transfer of their personal information, including sensitive data.
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The Platform(s) inter-alia facilitates more comfortable form of e-commerce in relation to various technology related services including but not limited to logistics management services/solutions, checkout services, early COD services and other services that the Company may provide to its Users from time to time whether online or offline (“Services”).
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The Services would be made available to such persons who have agreed to become user of the Platform in accordance with the Platform’s terms of use as may be formulated by Shipmaxx and uploaded on its website from time to time.
Scope
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The Privacy Policy applies to all platforms, including the ShipMaxx website, mobile application, and tools developed by Shipmaxx.
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The purpose of collection, means and modes of usage of such Personal Information by the Company.
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The standards which shall govern and ensure that of the company takes protective measures of the Personal Information including Sensitive Personal Data or Information that is collected from the Users.
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The policy is an integral part of agreements/terms between seller and its users.
Types of Personal Information Collected
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"Sensitive personal data or information" refers to personal information that includes: passwords financial details, such as bank accounts, credit/debit card information, or other payment instrument details; information regarding physical, physiological, or mental health conditions; sexual orientation; medical records and history; biometric data; any data related to the above categories provided to a body corporate for service provision; and any information received or processed by a body corporate under lawful contract or other legal means in relation to the above categories. However, any data/information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Sensitive Personal Data or Information or Personal Information.
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Personal Information:
- Name
- User ID
- Email Address
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Address (including country and ZIP/postal code)
- Gender
- Age
- Phone Number
- Password chosen by the User
- GPS
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Financial account information like bank account details, GST certificate, PAN Card, etc. and transactional information in relation to transactions where the Company is involved.
Purpose of Collecting Information
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Internal Record Keeping:
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Allow user to use Services on the ShipMaxx Apps/websites and to carry out the obligations of the Company arising from any contracts between user and the Company.
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Allow users to undertake or initiate any transactions on the ShipMaxx Apps/websites.
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To inform user’s usage of the ShipMaxx Apps/websites and to manage user’s account with ShipMaxx Apps/websites.
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To process the payments with respect to the transactions which user may avail on the ShipMaxx Apps/website and to perform ancillary Services.
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To respond to users comments, reviews and questions, in order to provide customer support and better Services.
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To communicate important notices and changes to the Services provided on the ShipMaxx Apps/website.
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To track the order status, processing, and delivery of Services as per users applicability.
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Information is collected for purposes like user registration, verification of identity of users, processing orders, customizing user experience, technical administration and customization of platform, improvement of services, billing, customer support, and legal compliance.
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Investigating, enforcing, resolving disputes and applying our Terms of Use and Privacy Policy, either ourselves or through third party service providers.
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The data is also used for business intelligence, research, fraud prevention, and to provide personalized content and advertisements.
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Any other purpose that may be necessary to provide the Services that You have opted for.
Disclosure and Transfer of Information
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By way of and under this Policy the Users agrees and explicitly grants its consent to the Company to disclose sensitive personal data or information to any third party, unless such disclosure is expressly disagreed upon by the user.
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The Company reserves the right to disclose / transfer User’s Personal Information to Governmental and judicial institutions/authorities, to the extent required:
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Under the laws, rules, and regulations and/or under orders of any relevant judicial or quasi-judicial authority
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To protect and defend the rights or property of the Company
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To fight fraud and credit risk
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To enforce the Company's Terms of Use (to which this Privacy Policy is also a part); or
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When the Company, in its sole discretion, deems it necessary in order to protect its rights or the rights of others.
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If users object to their information being transferred or used in the manner as provided herein, please do not use the site Personal Information may be shared with third-party service providers, governmental authorities, and seller affiliates for providing services, legal compliance, and protection of rights.
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The Company may be required to share the relevant information or data with its affiliates, subsidiaries, and group companies for the purpose of facilitating the provision of Services by the Company and/or its affiliates, subsidiaries, and group companies to the User. In circumstances where these entities gain access to the User’s Personal Information, as shared by the Company, the Company shall take appropriate measures to ensure that such entities implement security practices and procedures that meet or exceed the reasonable standards required under applicable law for safeguarding Personal Information.
Security Practices
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The Company implements reasonable security measures to protect personal information from unauthorized access, misuse, or alteration.
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User Personal Information, and to that end, the Company adopts reasonable security practices and procedures to implement technical, operational, managerial and physical security control measures in order to protect the Personal Information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.
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Users are informed that despite security measures, data transmitted over the internet may be vulnerable to interception.
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The Company takes adequate steps to ensure that third parties to whom the Personal Information may be transferred adopt at least such reasonable level of security practices and procedures as required under applicable law to ensure security of Personal Information.
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Though all measures have been taken to ensure the safety and security of users information user will appreciate that there could be instances beyond our control which could result in unwarranted disclosure of users personal information and users fully understand the risks associated with disclosure of personal information on such forum.
User Rights
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Users have the right to access, modify, and delete their personal information provided by them which has been voluntarily given by the User and collected by the Company in accordance with this Privacy Policy and Terms of Use.
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Users can withdraw their consent for data usage, but this may result in the discontinuation of services.
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Users can recognize and understand that there is no compulsion on users to provide the Company their personal information and any and all personal information provided by users to the Company is with their full consent, own volition and desire to provide such personal information.
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In case the User does not provide his/her information or consent for usage of Personal Information or subsequently withdraws his/her consent for usage of the Personal Information so collected, the Company reserves the right to discontinue, in part or full, the Services/associated features and benefits for which the said information was sought.
Retention of Information
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Personal data is retained as long as necessary for service provision and legal compliance.
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The Company or any person on its behalf holding sensitive personal data or information shall not retain that information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force.
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In case a User has withdrawn or cancelled their registration from the Platform, the Company is obliged under law to retain their Personal Information for a period of one hundred and eighty days after such cancellation.
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Non-personally identifiable data may be retained indefinitely.
Prohibited Activities
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As per Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, user shall not host, display, upload, modify, publish, transmit, store, update or share any information that:
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belongs to another person and to which the user does not have any right
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is defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force
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is harmful to child
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infringes any patent, trademark, copyright or other proprietary rights
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violates any law for the time being in force
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Users are prohibited from uploading or sharing content that violates rights, is harmful, or illegal.
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Shipmaxx reserves the right to terminate services for violations of the policy.
Termination
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ShipMaxx reserves the right to immediately terminate your use of Services in cases where:
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the User breaches any terms and conditions of this Policy
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ShipMaxx believes in its sole discretion that the User’s actions may cause legal liability for such User or for ShipMaxx or are contrary to the terms of use of the Services, or terms of this Policy and
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ShipMaxx deems fit for its own convenience, without providing any reason.
Updates to the Privacy Policy
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The policy may be updated periodically, and users will be notified of significant changes.
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However, users are advised to review this page/policy periodically for any changes.
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Users continued usage of the Services shall constitute their acceptance of the amended/updated Privacy Policy.
Complaints and Grievance Redressal
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Users can report concerns or breaches of the policy to the designated Grievance Officer.
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The Date Protection Officer shall redress the grievances or provider of information expeditiously but within one month from the date of receipt of grievance.
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Details of the Data Protection Officer are as under:
- Client to Add Details of the Officer
support@shipmaxx.in
Head Office:
6th Floor, Tower A, Spaze I-Tech Park, Sector 49, Gurugram, Haryana - 122001
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